Many companies today lack a streamlined system for tracking products, hence losing critical product and customer information through the return and repair process, resulting in lost profits, time and reduced customer satisfaction.

Myboss RMA Management solutions streamline work flows and track product through the entire return and repair process. Our implementations are designed to meet your business needs with components to manage end-to-end operations.

In addition, it eliminates manual warranty processes by collecting required information at the time of the repair and automatically generating claim forms.

Our RMA capture technology helps optimize warranty submittal levels, improve on faster processing time with lower rate of rejection from manufacturer thus reduces warranty expenses.

In retail environment where interacting face-to-face with customers, required your organization to deliver outstanding service time after time.

Myboss Real-time RMA Management module enables in-store personnel at retail sites, and customer service centers to quickly and efficiently track products and accessories returned for repair.

• Automatic Generation of in store (RMA) number for internal tracking
• Facilitates quick capture of customer return, product information and complaints
• Process tracking with ease and any updates associated with repair product, problems, can be view by any service reps
• Link with customer past sales orders and historical information, so service reps can provide fast, factual answers for improved service
• Improve RMA cycle times with faster service/repair, more efficient work flows by improving user productivity and reduction in errors
• Reduce cost on personnel and operations by automating, streamlining and connecting your entire business
• Better communication with manufacturer to approved claim processing system
• Reduce customer support costs and increase customer service and loyalty with easy Data access