Service Management System (SMS)

Professional services firms today face a world full of challenges, from emergence of new competitors’ right through to more sophisticated clients.

Myboss Services Management system is a comprehensive set of solutions designed to manage client relationships, maximize resource utilization, and improve project and operational efficiency, thus drive profitability to meet the unique challenges of organizations that managed services.

It addresses the specific needs of facilities management, and IT services organizations to optimize and manage complete client, employee, and project life cycles, regardless of your company's size.

It does differentiate you over your competitors by working closely with your service customers to manage and delivery service on time. Client details, such as existing job, history, and other information necessary to respond to queries or resolve service issues can be retrieve from our database with a single click of a button.

Our service management system, enable you to monitor and report on services as it happen, helping you meet client commitments and requirement thus avoid costly penalties.

It enabled clear and precise communication and management between your staff to assist in delivering services on time.

The multi-branch, multi-zone Service Module tracks individual products brought in for repair, whether they were purchased at your store or purchased elsewhere, creating a service order for each product brought in. Labor and products used during service are recorded on the service order for subsequent conversion to a sale through Point of Sale which is fully integrated with customer purchase history to monitor warranty periods. The Service Management system also allows assignment of job priority, progress, due date, keep track of estimates, billable and non-billable charges and allow you to record notes for the customer.

In addition, new service can quickly and easily be created, customer data, including purchase history and personal information can also be accessed via the service module, enabling you to deliver highly personalized and responsive service that keeps customers coming back.

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